SHIPPING & RETURNS

SHIPPING POLICY

DELIVERY CHARGES

 

Delivery charges are calculated at checkout, and vary according to the type/weight of goods ordered and shipping destination.

 

DELIVERY DAYS

 

We post goods every weekday, however due to the specialist nature of most of our shipments, the process can take a little longer than usual shipments.

 

DELIVERY

 

We will deliver the goods to the address you specify for deliver in your order. It is important that this address is accurate. Please provide as much information as possible regarding location and delivery instructions. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed beyond the expected time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

​​RETURN & EXCHANGE POLICY​

We guarantee your satisfaction. All of our products come with a 14 day no quibble money-back guarantee. We are happy to offer an exchange or a refund, provided an item is returned to us unused, in its original condition and undamaged original packaging, within 14 calendar days of receipt.

 

Damaged goods

 

If you receive your goods and they have either been damaged in transit or are in some way faulty, we’ll be happy to accept them back and send a replacement, or refund you in full. In these circumstances, you must:

  • Report and Sign for them as damaged to the courier

  • Contact us immediately and we will make the necessary arrangements on your instruction.

Cancellation Rights

 

You have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel your order, you can notify us by telephone or email +353 (0)89 425 7040 returns@opsoffroad.com

You cannot cancel your contract if the goods you have ordered are bespoke (i.e. such as painted to body colour).

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have either received the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example damaging the packaging, using or wearing the goods prior to cancellation). There is a standard 20% restocking fee applicable to all ‘unwanted’ goods.

All unwanted goods must be returned to us in new & unused condition unless a warranty claim is being made.

We reserve the right to refuse returned goods if necessary for example[le if they are spoiled or unsellable.

 

Cancellation by Us

 

We reserve the right not to process your order if:

  • We have insufficient stock to deliver the goods you have ordered;

  • We do not deliver to your area; or

  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.